Success Coach - Udupi, Mysore, Hubli - NxtWave Disruptive Technologies

Description

Key Responsibilities:

Student & Parent Engagement

• Guide and support students in their learning journey through regular interactions.
• Address student and parent queries, ensuring timely resolutions and follow-ups.
• Maintain accurate records of interactions and progress in CRM systems.

Supporting Students & Daily Operations

• Facilitate exams, campus activities, and admin tasks for smooth operations.
• Act as a bridge between students and internal teams for effective communication.

Keeping Students Engaged & Supported

• Encourage student participation in activities and celebrate achievements.
• Identify students needing extra support and escalate as needed.

Ensuring Quality & Continuous Improvement

• Manage student support tickets and ensure timely query resolution.
• Track student engagement, collect feedback, and improve overall satisfaction.

Cross-Functional Collaboration

• Assist in CRM management, data tracking, and process enhancements.
• Work closely with internal teams to implement and test new initiatives.

What Were Looking For:

Must-Have Skills

• Good Communication Skills: Native speaker of Kannada and Proficiency in English.
• Public Speaking Skills: Ability to confidently address and engage a large audience.
• Tech Proficiency: Basic proficiency in spreadsheets, AI tools, and digital platforms.