Customer Service Supervisor - Diphu - beBeeTeamManagement

Job Title: Team Operations Manager

Job Summary:

We are seeking a highly motivated and experienced individual to join our team as a Team Operations Manager. The successful candidate will be responsible for overseeing the day-to-day operations of the Samvad Kendra (Call Center), leading a team of agents, and ensuring that all activities are performed efficiently and effectively.

Description:

As a key member of our management team, you will be responsible for setting clear goals, monitoring performance metrics, motivating your team members to achieve their best results. You'll also assign campaigns to agents while stopping them from making unnecessary calls.

Some of your responsibilities include hourly agent performance checks with verbal feedback; Call audit processes wherein progress is discussed after each call; Performance data analysis via reports such as WDRs/APRs/CARS on regular intervals which need immediate attention so not much delays happens thereafter owing its pace fast over here due this role given ours premises requiring lots ongoing doing beyond what usual one expect every day weeks month quarter year running these post differently stand out amongst crowd being expert different levels teams lead thru guidance kind needed thus flow steadily progresses till goal reached indeed under right persons careful supervision provided pertinent real-time alerts explained when miss any target reason why never go unnoticed working remotely following shift followed having already training makes easier adapt better communicate benefit hence save times adjust seeing previous success made previously along entire endeavor complete since 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