CSA (Customer Service Associate) - Nashik, Maharashtra
4 weeks ago
Job summary
As a Customer Support Associate, you will play a crucial role in delivering a seamless support experience to students, parents and educators. Your responsibilities will include handling inbound and outbound calls to address customer queries feedback and support requests providing accurate information about courses schedules and platform usage ensuring timely follow-ups and resolution of open issues managing live chat interactions with users across the website and app assisting customers with instant query resolution guiding them through the learning platform responding to customer emails resolving technical academic or administrative concerns through detailed written support participating in testing new platform features from a user perspective identifying common customer pain points reporting them for improvement maintaining logs of all interactions across channels preparing sharing daily/weekly reports on common issues resolutions and customer satisfaction contributing to FAQs help documents based on recurring queries.
Job description
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