Data Scientist - Chennai
22 hours ago
Job description
We are looking for a Senior Data Scientist to support Ford Customer Service Analytics. A successful candidate must have experience in data visualization, statistics and machine learning and be a proven communicator who effectively interfaces between technical and business teams. The ideal candidate will also have knowledge of service operations, repair processes, or customer experience analytics.
This job is a good fit for you if you have strong critical thinking skills and enjoy working with users and deeply understanding the data. We value being Smart. Nice. Curious. Communicative.
Bachelors degree in Statistics, Data Science, Computer Science, Engineering, Economics, Mathematics, Operations Research or similar technical field or a related quantitative discipline
Potential candidates should possess 5-7 years of working experience as a Data Scientist.
5+ years of experience using statistics, machine learning, and other advanced mathematical techniques for gaining insights from data
5+ years of experience using Python, SQL or BigQuery and data visualization tools
Comfortable working in an environment where problems are not always well-defined
Inquisitive, proactive, and interested in learning new tools and techniques
Proven quantitative modeling and statistical analysis skills
Additional preferred requirements:
Masters in quantitative field, such as (but not limited to) Statistics, Computer Science, Engineering, Economics, Mathematics, Data Science, Operations Research or similar technical field
Knowledge of service operations, customer experience analytics, or automotive aftermarket
Experience deploying Machine Learning in production (ideally MLOps) for internal or external use
Experience with Google Cloud Platform (GCP) or other cloud systems
Strong oral, written and interpersonal communication skills
Ability to effectively advocate technical solutions to peer, management and business audiences
Acquire deep understanding of customer service operations and translate them into appropriate analytical frameworks
Work with large and small, complex data sets using tools such as BigQuery,Dataform, SQL, Python,etc
Build dashboards and visualization tools (e.g., Power BI, Qlik Sense)
Contribute and review code for our code base in GitHub
Make sense of, clean, and assess validity and completeness of data from service visits, repair orders,dealer ops and customer interactions
Deliver insights, models, and tools using statistical analysis, data validation, machine learning, algorithm design, and feature engineering
Interpret modeling results and communicate them to technical and non-technical audiences, cross-functional teams and leadership
Interact and work cross-functionally with business partners, data stewards, and service operations teams
Develop trust with stakeholders and peers by delivering results on time
Ensure overall quality of the data and solutions throughout the development process
Provide training and maintenance of implemented tools to business partners
Collect feedback from business users and continuously improve analytic products
Mentor more junior data scientists by being a role model and advisor on the above tasks
Find areas to lead and innovate as a Senior Data Scientist on the team
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