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- Interface with internal and external stakeholders to coordinate, support, and execute relevant stages of a customer's journey and promote flawless delivery of a timely and accurate customer experience
- Act diligently to apply all cash application to appropriate accounts in a timely and accurate manner
- Facilitate timely resolution of any unapplied and/or misapplied cash
- Assist in development of root cause analysis to facilitate corrective actions and reduce inaccuracy.
- Support business line in resolving operational, commercial or contractual issues, as applicable
- Develop clear understanding of risks associated with misapplied cash for end customers and Client
- Steward performance of the Customer Services team according to defined Customer Experience metrics
- Recognize and actively work to leverage the intersection of various work groups and their objectives
- Escalate potential improvement items and resolution points to Manager / Supervisor
- Execute operational activities in compliance with Controls requirements of the respective business area in regards of safety, controls, stewardship, business unit, business continuity plan, and cross functional interaction Job Requirements
- Educational qualification in area of Finance/Accounting
- Proficiency in accounting process and tasks (Account Reconciliation, General Ledger posting and reconciliations)
- Process knowledge in area of cash application (preferably with experience working on SAP)
- Good working knowledge for Month end closing
- Basic knowledge of finance with an understanding of processes' financial impact and related financial transactions PREFERRED KNOWLEDGE, SKILLS, AND EXPERIENCES
- Be thoughtful, thorough and disciplined to provide best-in-class service to customers
- Sense of urgency and timeliness
- Take personal ownership in the service delivered with a strong attention to detail
- Ability to understand, interpret and apply basic critical thinking and problem-solving techniques in creating statistical summaries and graphical representations of business data
- Insight in identifying risks, resolving potential issues, and escalating when necessary
- Digital mindset with an understanding of external trends and impacts on customer service
Cash Application Specialist - Bengaluru, India - HCLTech
Description
Interview for O2C - Cash ApplicationExp: 0 to 1 yearsFreshers - Experience are eligible
Interview:
HCL Technologies ITPL Aviator Building 8th Floor, White field -Bangalore.
Interview Date: 20th April 2024
Interview Spoc :
Harish / Harini / Yanosh
Responsibilities