IT Agent - Bengaluru, India - Solaredge

    Solaredge
    Solaredge Bengaluru, India

    1 week ago

    Default job background
    Description

    Power theFuture with us

    SolarEdge (NASDAQ:SEDG) is a global leader in highperformance smart energy technologywith over 5000 employees offices in 34 countries and millions ofproducts installed in over 133 countries.

    Ourdiverse product offering comprises intelligent solar invertersbattery storage backup systems EV charging and complete home energymanagement ecosystems.

    By leveraging worldclassengineering capabilities and with a relentless focus on innovationwe strive to create a world where clean green energy from the sunis the primary source of power for our homes businesses and justabout everywhere we thrive.

    Whatwill you be doing

    • Serveas the first point of contact for customers seeking technicalassistance.
    • Perform troubleshooting andprovide the best solution based on the issue and details providedby customers
    • Install and setup endusersworkstation environment
    • Direct unresolvedissues to the next level of supportpersonnel
    • Document and Record events/problemsand their resolution in logs and KBs
    • Followupand update customer status and information
    • Passon any feedback or suggestions by customers to the appropriateinternal team
    • Identify and suggest possibleimprovements on internal procedures
    • Ensure thenetwork infrastructure is functioning correctly and troubleshootany connectivityissues
    Country:
    India

    City:
    Bangalore

    Requirements :

    • Minimumof 2 years of IT Support experience using enterpriselevel HelpDesk/IT ticketing system.
    • MCSA/MCSE/ MCTP/ CCNAcourse amust
    • Experience in working withMicrosoft Active Directory Users and Domains environmentADFS
    • Proven experience and problemsolvingabilities in Microsoft Windows 7 10 O.S and MS Office version365
    • Experience with SharePoint OneDrive andother Microsoft Online Tools permissions and generaladministration.
    • Proven Experience in PC/Laptopimaging deployment and troubleshooting usingSCCM
    • Familiarity with clientbased VPNtechnologies and concepts
    • Ability to workindependently and handle multiple and varied requests underpressure
    • Knowledge of Cisco IP phonesadvantage
    • Highlevel English Read/Write

    SolarEdge recognizesits talented and diverse workforce as a key competitive advantage.Our business success is a reflection of the quality and skill ofour people. SolarEdge is committed to seeking out and retaining thefinest human talent to ensure top business growth and performance.

    RemoteWork :

    Yes

    Employment Type :

    Fulltime