Remote Customer Support Representative – US Healthcare - Vadodara - Virtual Lab Tech

    Virtual Lab Tech
    Virtual Lab Tech Vadodara

    9 hours ago

    Description

    About the Role

    This Customer Support Representative position requires fluency in spoken and written English, strong understanding of HIPAA compliance, and willingness to work night shifts (6 PM – 6 AM IST). Key responsibilities include handling inbound/outbound customer interactions, maintaining data security and confidentiality policies, and escalating issues as per defined processes.

    • Handle calls, emails, chats or tickets
    • Provide accurate information related to appointments, billing insurance or general healthcare queries

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