Technical Account Manager - Mumbai Metropolitan Region
1 month ago
Job summary
We are seeking a dedicated Technical Representative to serve as the crucial link between our post sales support team and our customers and service partners. In this role you will be instrumental in facilitating post sales cases, managing escalations, and ensuring effective communication to drive customer satisfaction and service excellence.Responsibilities
- Case Facilitation: Actively manage post-sales support cases,
ensuring timely and effective resolution. - Status Review: Conduct regular reviews of case statuses to identify bottlenecks
and showstoppers, implementing strategies for resolution.
Job description
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