- Greet and escort guests/customers to their allocated tables
- Assist in managing/handling guest restaurant reservations
- Good knowledge of menu (food and beverage) and presentation standards; offer menu recommendations upon request and aptly suggest additional options
- Able to anticipate any unexpected guest needs with prompt and efficient reaction
- Serve guest orders as per restaurant standards
- Record transaction/orders in Point of Sales terminal at the time of order
- Communicate order details to the kitchen staff, in particular VIP, special instructions etc.
- Constantly ensure the cleanliness and organization of work areas, chinaware, silverware, glassware, and that the whole restaurant is always kept presentable at all times
- Review order dockets to guarantee correct and efficient preparations for orders received to present the accurate final bill to guests and process payment
- To check the accuracy of bill/checks before presenting to customer or processing the payment
- Perform shift closing on the Point of Sales terminal; tally cash and credit card settlements
- Ensure that the whole restaurant is always kept clean, organized and presentable at all times
- Ensure that brand standards and SOPs are consistently implemented
- Complete closing duties, including restocking items, closing reports, etc.
- Routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenance
- Take an active role in coaching and developing junior staff
- Ad-hoc responsibilities assigned by the Manager
Restuarant captain - Hyderabad, India - Gamut HR Solutions
