Patient Advisor - Mumbai Suburban, India - QI Spine

Description

Below are the company and role details:

About us :

QI Spine is a disruptive Health Tech player that is solving the worlds Spine Care problem through Data Intelligence.

In an era where popping medicines and being recommended surgery has become a common practice, QI Spine has changed the face of the game. With an algorithm developed over 12 years across millions of cases, it has treated back & neck issues in the most efficient and long-lasting approach.

Launching in the US market in 6 months followed by the UK and the Middle East, QI Spine aims to target the $1.1 Bn market with a unique offering for all types of patients through Clinic care, Video care, and Digital care being made possible via its integrated mobile application. All of this enables tremendous experience, global exposure, and wealth generation in a short time for a dynamic, out-of-the-box thinker.

Responsibilities and Duties:

Patient Advisor

Shift timings: 8.5 hr shift between 8am and 8pm

Competencies: Customer-Centric, Multitasking, Proactive, Ownership, Convincing Power

Responsibilities and Duties

Convert Leads into Appointments

Identify valid enquiries of patients calling and fix an appointment with our Clinics in India.

Obtains customer information by answering telephone calls; probing them and fix the first consultation

Ensuring correct information is delivered to patients during their first consultation.

Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that they feel supported and value

Understand callers conditions and empathise helping them with appointments.

Informs Patients by explaining procedures; answering questions; providing information.

Engaging in active listening with callers, confirming or clarifying information and diffusing difficult situations, as needed.