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- Build and lead a high-performing CRM team, providing guidance, training, and mentorship.
- Making sure the orders are dispatched on time.
- Foster a collaborative and innovative team culture.
- Develop and implement a comprehensive CRM strategy tailored to the jewellery industry.
- Collaborate with cross-functional teams to align CRM initiatives with overall business objectives.
- Develop and optimize the process to enhance the overall efficiency
- Identify touchpoints for improvement and implement strategies to address pain points.
- Bachelor's degree
- Experience Required - 8+ Year
- Proven experience in CRM leadership roles within the jewellery or luxury goods industry.
- Must have worked with clients like Signet, Jared etc.
- In-depth knowledge of CRM tools, technologies, and best practices.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Familiarity with data protection regulations and compliance.
- Ability to work collaboratively across departments and levels of the organization.
- Demonstrated success in driving customer engagement and loyalty.
- Salary Budget - Up to 70k
crm head - Mumbai, India - JewelsHire
Description
JewelsHire, a distinguished leader in the realm of jewellery industry recruitment, extends its invitation for a position at a renowned jewellery manufacturer located in Andheri East, Mumbai.Key Responsibilities: