Operations Analyst - Bengaluru - Tricog Health

    Tricog Health
    Tricog Health Bengaluru

    1 day ago

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    Description

    About the Role:

    Title: Medical Operations Associate

    Roles and Responsibilities:

    ● Roster preparation (for ECG and ECHO Doctor's team).

    ● Shall act as a bridge between the medical team and all other teams (software, customer support, product support, etc) to resolve or escalate any issue occurring. Including the sales team if any escalation.

    ● Managing leave and duty replacements for doctors.

    ● Tracking and monitoring queue size and adding doctors on duty if required.

    ● Incident management.

    ● Running the quality assessment processes for the medical team (Daily QA and Monthly QA).

    ● Providing data for Billing/salary payment of India and the Philippines team.

    ● Handling Information Security- audit preparation and organization of required documents.

    ● Presenting all key metrics concerning the medical team to the management every quarter.

    ● Training of doctors (ECG and ECHO team).

    Required Skill set:

    ● Background in roster management/ staffing of teams would be desirable.

    ● Good logical thinking/reasoning ability.

    ● Good analytical skills. A background in analytics is desirable.

    ● Good in basic mathematics/statistics.

    ● Good computing skills.

    ● Knowledge of MS Excel/Google Sheets.

    ● Knowledge of SQL- running and executing data queries.

    ● Good communication skills.



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