SAP Consultant - Gurgaon
13 hours ago
Job description
Key ResponsibilitiesIncident Management & Support
Monitor helpdesk queues, analyze, and resolve L1 support issues based on assignments from L0/User teams.
Troubleshoot issues in the live SAP VMS system, including Vehicle Purchase Orders, Goods Receipts, and Sales Orders.
Handle user queries related to Warranty claim creation, validation, and submission (LO-WTY).
Resolve daily transactional errors, including master data mistakes, input formatting errors, and required field failures.
Monitor critical background jobs related to VMS and Warranty interfaces.
VMS & Warranty Specific Tasks
Support Vehicle Master Data management and Vehicle Status tracking.
Assist in troubleshooting VMS Action Matrix issues (e.g., failed vehicle status updates).
Investigate Warranty claim lifecycle issues (IC/OC claim versions) and troubleshoot claim approval/settlement errors.
Verify Warranty Integration with FI (Account determination for vendor recovery or customer billing).
Financial (FI) Support
Resolve basic FICO L1 issues, particularly those related to AP (Accounts Payable) and AR (Accounts Receivable) in the context of Warranty, such as Vendor Invoicing and Customer Credits.
Verify FICO account keys and tax determination for warranty claims.Documentation & Communication
Document user manuals and Standard Operating Procedures (SOPs) for new FICO/VMS issues.
Maintain the status tracker of issue resolution and ensure tickets are closed in the system.
Provide training to new users on SAP VMS/Warranty transaction codes.
Required Skills & Qualifications
Education:
Bachelor's degree in Computer Science, Business, or related field.
Experience: 1+ year of hands-on experience in SAP S/4HANA support projects, ideally in the Automobile sector (IS-Automotive).
Functional Knowledge:
Basic knowledge of SAP VMS (Vehicle Management System) and Variant Configuration.
Basic understanding of SAP Warranty Management (LO-WTY).
Basic knowledge of SAP FICO (AP/AR/GL).
Tools:
Familiarity with SAP Ticketing systems (e.g., Jira, ServiceNow).
Soft Skills:
Strong analytical and troubleshooting skills with the ability to work independently.
Preferred Qualifications
Experience with S/4HANA Fiori apps.
Knowledge of BRF+ (Business Rule Framework plus) for warranty.
Understanding of VSR (Validations, Substitutions, Messages) tool
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