Client Onboarding Specialist - Pune - confidential

    confidential
    confidential Pune

    1 week ago

    Full time
    Description

    About The Company:

    Ara's client is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise. The accolades has been garnering can be attributed to their undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of their esteemed customers. Ara's client has been recently felicitated by the Economic Times as the most distinguished digital company 2015. They have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

    The Role:

    As a Client Onboarding Specialist (Senior Officer), you will play a critical role in ensuring smooth onboarding for Custom Direct Indexing, Institutional, and RIA clients, including those operating under dual contractual arrangements. This role requires a balance of client-facing support, operational execution, and compliance oversight.You will be responsible for account setup, document validation, compliance checks, and operational readiness, ensuring a seamless transition for new clients into TechGlobal's systems while providing exceptional service throughout the onboarding journey.

    Key Responsibilities:

    ·       Facilitate client onboarding across segments (Custom Direct Indexing, Institutional, RIA, Dual Contracts).

    ·       Capture and validate client/account details via Client Information Forms (CIF) and supporting documents.

    ·       Draft and manage onboarding documents, contracts, and client packages; liaise with Legal & Compliance teams for review and approvals.

    ·       Configure and provision client access in systems such as EAP, NAO, InvestCloud, PMR, Aladdin, CRD, APL, Perform, and billing/reporting platforms.

    ·       Support due diligence processes: KYC, AML, CDD, and EDD, ensuring compliance with regulatory standards.

    ·       Ensure account creation, funding, securities transfers, and trading readiness post-onboarding.

    ·       Maintain accurate documentation and prepare near-time onboarding status reports for stakeholders.

    ·       Proactively identify, escalate, and resolve onboarding challenges to deliver a seamless client experience.

    ·      Provide exceptional customer service, addressing client inquiries and ensuring satisfaction during the onboarding process.

    Skills Required:

    ·       Proven expertise in client onboarding processes including account opening, document review, and analysis.

    ·       Strong understanding of regulatory requirements (KYC, AML, CDD, EDD).

    ·       Excellent communication skills (written and verbal) for client and internal coordination.

    ·       Strong attention to detail with ability to validate data accurately.

    ·       Ability to manage multiple priorities in a fast-paced environment.

    ·       Knowledge of financial services and investment management processes.

    ·       Experience with client/account management systems (InvestCloud, NAO, PMR, etc.).

    ·       Familiarity with order management systems (Aladdin, CRD, APL, Perform).

    ·       Strong analytical skills for process improvement and discrepancy resolution.

    ·       Proficiency in project management methodologies and tools.

    Qualifications & Experience:

    ·       Bachelor's degree in Finance, Business Administration, or a related field.

    ·       Relevant certifications in client onboarding or financial services are a plus.


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