Service Advisor - Ghaziabad, India - Smart Levo Innovation
Description
Qualification- Degree in Mechanical engineer/Diploma
Background- Automobile must
Skills- Product Knowledge
(Technical explanation tools, System, warranty policy, vehicle & with replaced parts)
Commercial Acumen
Objection Handling
Responsibilites.-
Ensure that the Service Department contributes to customer satisfaction by providing optimal customer care
Ensuring high quality of service work
Determine customers needs and communicate these to the service shop to fix it right the first time and deliver the vehicle on time
Identify potential marketing opportunities
Promote dealer service benefits to potential customers
Increase service and parts sales
Contribute to new vehicle sales
Keep & Maintain Dealership environmental friendly & participate in environmental promotional activities.
Ensure speedy maintenance and repair through clear identification of customers needs and accurate repair order preparation
Utilize the Service Appointment system to maximize the facility and manpower capacity
Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.)
Actively promote the services and benefits of the dealers service and parts departments to all customers
Take all necessary actions to resolve customer complaints in the shortest possible time
Ensure all customers vehicles are clean and ready according to the promised completion time
Ensure all filing kept up to date (Tracking Sheet)
Carry out the service delivery to the customers using the Toyota Service Delivery" process
Actively participate in all in-house training, CR meeting & Daily meeting.
Ensure punctuality with organization reporting time with proper uniform, Badges & Identity Card.
Utilize Toyota Re-Repair analysis procedure to resolve the comeback concern
Utilize Diagnostic check sheet with the help of Chief General Technician to analyze the critical fault.
Carry out Post service follow up for critical customer concern
Ensure Exchanging of Business card with the entire customer
Perform job as per TKM SOP
Maintain EM guidelines to deliver the vehicle within specified time.
Ensure that the use of Service Management Board properly.
Maintain all the rule & regulation as specified by the HR.
Actively participate in STAR SA program.