Key Accounts Manager - Chennai - confidential

    confidential
    confidential Chennai

    1 week ago

    Full time ₹900,000 - ₹2,200,000 (INR) per year * Healthcare
    Description

    Essential Skills and Qualifications:

    ·      Experience: Minimum 5-8 years in Key Account Management within the Freight Forwarding/Logistics industry.

    ·      Education: Bachelor's degree

    ·      Strong relationship management and negotiation skills.

    ·      Excellent problem-solving and conflict-resolution abilities.

    ·      Strong analytical and reporting skills, with experience in preparing business review reports.

    ·      Ability to manage multiple accounts efficiently while ensuring top-quality service.

    Key Responsibilities and Deliverables:

    Account Management & Business Growth

    • Drive business generation within assigned key accounts through deep selling and cross-selling initiatives.
    • Build and maintain strong relationships with key clients to ensure long-term partnerships.
    • Identify opportunities for expanding service offerings and enhancing customer satisfaction.

    Customer Relationship & Service Excellence

    • Manage customer complaints effectively, ensuring prompt resolution and high service standards.
    • Develop and implement Standard Operating Procedures (SOPs) for operational efficiency and onboarding of key accounts.
    • Conduct regular business reviews with customers to assess performance and identify areas for improvement.

    Operational & Financial Management

    • Ensure cost optimization while maintaining service quality.
    • Oversee accurate and timely billing, invoice submissions, and statement reconciliations for key accounts.
    • Monitor and drive the collection of payments from key accounts to maintain a healthy cash flow.

    Reporting & Strategic Insights

    • Prepare and submit value-added reports to key accounts, providing insights into business performance.
    • Conduct periodic business reviews with key clients, presenting data-driven recommendations for improvement.
    * This salary range is an estimation made by beBee
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