- Execute Right-Sizing Assessments of Service Providers in alignment with IT Workforce Planning and the IT Operating Model for Managed Capacity and Co-Sourced Capacity
- Execute IT Contract Coordination and Supplier Management Framework for Low and Medium Risk Service Providers and support IT Stakeholders with requirements for Self-Serve/Light suppliers
- Assist in the assessment of SLA misses and defaults driving and tracking the completion of Root Cause Analysis and Corrective Action and Preventative Action
- Track, report and escalate appropriated issues in alignment with Issue Management process
- Work with IT leads, internal BMS teams, as well as service providers, to ensure processes and controls checklist are well documented and updated in SharePoint
- Facilitate requests and approvals for new domain names, changes and transfers, 3rd party domain name purchases, DNS changes, and domain name retirement. Collaborate and manage the relationship with the BMS Supplier providing domain name registration services.
- Administrative management of the Provider Governance Module within BMS ServiceNow and ongoing support of stakeholders and users
- Partner with BMS and service provider leads to collect and aggregate detailed weekly and monthly reporting
- Partner with IT Contract Operations and IT Supplier Insights teams to ensure IT Supplier Management Framework is properly aligned with Supplier Lifecycle Management and Contract Renewal processes
- Knowledge of operating in a regulated entity
- Bachelor's Degree, MBA, or other equivalent degree
- 5+ years of IT Supplier Management, finance, contract negotiations or risk management experience .
- Knowledge of IT vendor management principals and best practices, industry standards, tools & technology
- Experience with and understanding of contractual terms and Service Levels in IT service agreements.
- Legal and Financial Acumen - Strong domain knowledge – IT procurement processes, legal and financial aspects of procurement and contracting.
- Excellent communication and collaboration abilities to work effectively with cross-functional teams
- Ability to understand and participate in the vendor management of IT Service Providers
- Build trusting relationships with teams and/or leaders and 3rd party providers that enable seamless working relationships and drives high performance and collaboration and resolve conflicts in a mature manner
- Manage multiple, sometimes conflicting priorities, challenge the status quo, and exercise diplomacy all while maintaining a high comfort level for ambiguity.
- Act with integrity, transparency and credibility and demonstrate accountability for results.
- Strong planning, organization, and collaboration skills.
- Use business judgment when assessing requirements and performance; determine impact to contractual obligations as these relate to performance and reporting.
- Fluent with collaboration technologies (SharePoint, Microsoft Teams etc.) and presentations written, emails, verbal – with a wide variety of audiences and conversant with procurement systems ( Ariba, i-Certis, ServiceNow etc.)
- Strong quantitative, analytical, problem-solving skills, including the ability to accumulate, organize, and assimilate large amounts of information and generate reports/insights for strategic decision-making.
Senior Specialist, IT Supplier Management - Hyderabad, India - Bristol Myers Squibb
Description
Working with Us
Challenging. Meaningful. Life-changing. Those aren't words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You'll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.
Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: .
Key Responsibilities:
Execute per IT Supplier Management Framework ensuring common standards and methodology for core process activities in Performance, Issue Management and Governance Orchestration are being utilized
Qualifications, Competencies & Experience:
Skills desired:
BMS Hyderabad is an integrated global hub where our work is focused on helping patients prevail over serious diseases by building sustainable and innovative solutions. This important science, technology, and innovation center will support a range of technology and drug development activities that will help us usher in the next wave of innovation.
#HYDIT #LI-Hybrid
Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as "Transforming patients' lives through scienceTM ", every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.
On-site Protocol
BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:
Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.
BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to . Visit to access our complete Equal Employment Opportunity statement.
BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.
BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.
Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.