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- Bachelor's degree in a relevant field
- Proven experience as an Order Processing Executive within the jewelry industry
- Solid understanding of order processing procedures and systems
- Proficient in using order management software and CRM systems
- Excellent organizational and time management skills
- Strong attention to detail and accuracy
- Effective communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Problem-solving and conflict resolution abilities
- Customer-centric approach with a dedication to delivering exceptional service
- Process customer orders accurately and efficiently, ensuring adherence to quality standards and timelines
- Liaise with customers to obtain order information, clarify requirements, and address any issues or concerns
- Coordinate with internal teams such as inventory, production, and logistics to ensure timely order fulfillment
- Monitor order progress and provide regular updates to customers, ensuring high levels of customer satisfaction
- Handle order modifications, cancellations, and returns, following established protocols and policies
- Maintain accurate order and customer information in the database, ensuring data integrity and confidentiality
- Resolve order-related problems and customer complaints in a prompt and professional manner
- Collaborate with the sales team to identify upselling and cross-selling opportunities
- Contribute to process improvement initiatives to enhance order processing efficiency and customer experience
Order Processing Executive - Coimbatore, India - Kukulkan Manpower Consultancy
Description
Job Overview
We are seeking a highly organized and detail-oriented Order Processing Executive to join our team at Kukulkan Manpower Consultancy. As an Order Processing Executive, you will be responsible for efficiently handling and processing customer orders within the jewelry industry. This is a mid-level position requiring 4 to 6 years of experience. The job location is Coimbatore, Tamil Nadu, India. This is a full-time position.
Qualifications and Skills
Roles and Responsibilities