Senior Manager Network Operations - New Delhi - NTT Global Networks

    NTT Global Networks
    NTT Global Networks New Delhi

    1 day ago

    Description

    Senior Manager Network Operations

    As a Senior Manager of Enterprise Network Operations, you will be responsible for leading a high-performing technical team that supports global large enterprise customers. Your primary focus will be on ensuring exceptional customer service and operational excellence.

    1. Lead a technical team in providing 24/7 remote monitoring and management of distributed LAN/Wireless/IPAM/WAN networks for global clients.
    2. Manage ticket queues, participate in Severity 1 and Severity 2 tickets, drive resolution of network/security incidents, and ensure timely ticket management.

    You will be the key interface for client engagement through regular calls and technical meetings. Additionally, you will build performance reports to measure metrics against the needs stated by the clients. You'll optimize network performance by developing Standard Operating Procedures (SOPs) that are followed across teams,


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