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Senior Engineer - Noida, India - Ericsson

Ericsson Noida, India

3 weeks ago

Description

Description

Join our Team

About this opportunity
This job role can be encouraged yourself to analyses, resolve, implement, verify the configuration, and support field team for the DWDM - OTN - Optical & L2 Service device. The scope could cover the scenarios of new network and service troubleshooting and resolution.

What you will do
Acts as the customer concern point for activities demanding a level of technical expertise as a 24/7 capability
Actively monitor ticket queues to ensure timely response to tickets
Out of business hours, Domain Support Specialist is triggered on the on-call phone by Automated Operations.
Focused on improvement of automated recovery.
Ensure that the services provided to customers are continuously available and performing to Service Level Agreement (SLA) performance levels.
Performs analysis to proactively detect possible failures. This shall ensure incident restoration and repair because of its own analysis or when prompted by MS Automated Service Function processes.
Act to meet the service or resource requirements, in the cases in which an overall and higher-level network knowledge is required or when knowledge on specific products or services is required.
Remote troubleshooting on DWDM, OTN, Optical and L2 Service devices on Ciena / ECI devices
Detail understanding of Fixed Line Telephony with hands on experience on Nokia & Marconi fixed line telephone exchanges
Collaborate closely with field technician for all field activities (hardware installation, fiber termination/swap, onsite troubleshooting, and fix action).
Responsible for analysis & rectification of critical/non-critical Faults and alarms.
First point of contact for resolution of any alarm/event/KPI related issues.
Handling Configuration Support & fault analysis.

You will bring
You must have knowledge on Optical and DWDM technology on Ciena / ECI devices.
Good customer handling skills in technical and non-technical forum
Good hold on English language
Excellent trouble-shooting skills
At least 5-9 years working experience in Transmission area
Proven Product knowledge on Nokia DWDM devices
Excellent knowledge of Telecom/Enterprise system architecture and network elements
Analytical learning and researching skills
Delivering results & meeting customer expectations

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