Team Leader – Customer Support- Gurgaon- Off Roll - Gurgaon, Haryana
1 week ago
Job summary
About Moove is building the world's largest fleet and best-in-class technologies that power mobility platforms
Making financial freedom within reach for everyone and everything to move independently.
We think fast work smart laugh often and are looking for like-minded people to join us in our mission.
Responsibilities
- Effectively lead and manage a team of 10-15 Customer Success Executives providing guidance mentorship support Fostering a collaborative high-performing team environment Conduct regular check-ins performance reviews for your team members Ensure team coordination adherence to established processes quality standards Independently manage resolve complex driver escalations ensuring timely satisfactory outcomes Proactively identify address operational challenges on-ground implementing effective solutions Take accountability performance compliance allocated Moove vehicles driver-partners Be responsible handling driver arrears collection calls if required Utilize strong analytical data handling capabilities monitor key performance indicators operational metrics Develop analyze dashboards reports derive actionable insights data driving continuous improvement customer success processes Monitor drivers' performance overall DP portfolio ensure optimal supply hours trip targets earnings growth Ensure strict process adherence within team identify opportunities process improvement enhance efficiency driver satisfaction Contribute continuous improvement Moove products services based driver feedback operational data Oversee daily check-ins drivers' pulse Ensure effective support drivers resolution issues during transit Monitor handling inbound outbound calls from drivers Supervise conducting compiling data from driver surveys Ensure drivers receive accurate timely information company What You'll Be Doing In addition core responsibilities Customer Success Executive senior-level duties include Team Leadership Management Effectively lead manage team 10-15 Customer Success Executives providing guidance mentorship support Foster collaborative high-performing team environment Conduct regular check-ins performance reviews your teammates Ensure coordination adherence established processes quality standards Independently manage resolve complex escalations ensuring timely satisfactory outcomes Proactively identify address operational challenges ground implementing effective solutions Take accountability performance compliance allocated vehicles partners Be responsible handling arrears collection if needed Utilize strong analytical skills monitor key indicators metrics Develop analyze dashboards reports derive actionable insights driving continuous customer success Process Optimization Adherence Ensure strict process adherence within Identify opportunities improve efficiency satisfaction Contribute continuous Moove products services based feedback Operational Data Analysis Reporting Utilize strong analytical handle capabilities monitor KPIs metrics Develop analyze dashboards reports derive actionable insights driving continuous customer success Core Customer Success Responsibilities Supervisory Oversight Oversee daily check-ins pulses Drivers Receive Information Company Help Increase Earnings Supply Hour Trip Targets Overall Portfolio Monitoring Drivers Performance Basis Supply Hour Trip Targets City Daily Driver Helping DPs Increase Earnings SH Optimal Level Monitored Via Week Week DP Earnings.
Job description
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