Santech Technosoft - Jaipur/Rajasthan, India - Santech Technosoft Pvt Ltd

Description

Role Team Member - Configuration and Support

Industry Type IT - Software, Software product

Functional Area IT Software - Implementation, Maintenance and Support


Employment Type:
Full Time, Permanent


Role Category :
Mid-level Management


Job Description:

• Looking for an implementation and support team member to be part of Santech's Product implementation. This includes defining the overall product implementation strategy, ensuring timely product implementation and maintaining great product support standards.
• You will lead the key strategic initiatives that will have a significant impact on our delivery over the next few years, with high impact to overall growth of the business.
• You'll be involved in the endtoend product implementation of a set of projects of medium to high complexity. You will be overseeing the testing and UAT support for the implementation project along with go live support. Once the project is live, you will also be transitioning the account from implementation to production support.

Specific responsibilities in this role, include:

• Implementation planning and documentation.
• Standardization of product implementation process
• Minimize implementation variables in product configuration though standardized process.
• Work on product functional configuration and production readiness
• Prepare and oversee the implementation tasks through UI mapping and scripts.
• Working closely with Dev and QA contacts and Business to deliver the product in timely fashion across multiple sprints.
• Plan team capacity and ensure optimum team utilization.
• Team sprint management and outcome reporting.
• Cross functional Issue management and risk mitigation
• Support planning and issue triaging.
• Planning and executing of client level specialization among resources.
• Solution approach determination
• Traceability Matrix, Pipeline Review

What You'll need:

• A minimum of 5+ years' experience in a Configuration or operations manager role delivering highly successful and innovative solution implementation and support.
• US Healthcare (payer/provider) industry knowledge and understanding.
• Experience in handling operations for US healthcare clients.
• In depth knowledge of resource planning, effort estimation, MIS reporting and management dashboard preparations.
• A "driver" personality constantly pushing toward clarity and delivery while balancing the need for great collaboration.
• The ability to wear multiple hats and learn quickly, and the collaborate leadership skills to lead the change when required.
• Strong understanding of the software development lifecycle and best practices
• Experience in product organization would be favourable.
• A unique blend of business and technical savvy, a bigpicture vision, and the drive to make that vision a reality.
• Knowledge of SDLC preferred. Demonstrated success defining, launching, and maintaining excellent products.
• Basic knowledge of web development platforms, databases, SQL and infrastructure.

Education:

UG :
B.Tech/B.E. - Any Specialization


PG :
MBA /MCA - Any Specialization, M.Tech - Any Specialization
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