- Responding promptly to customer inquiries via phone, email, or chat
- Providing accurate information about our products, services, and clinical trial processes
- Assisting customers with order placement, account management, and issue resolution
- Liaising with internal teams to address customer concerns and escalate complex issues as needed
- Maintaining detailed records of customer interactions and transactions
- High school diploma or equivalent; bachelors degree preferred
- Proven experience in customer service or a related field
- Excellent communication and interpersonal skills
- Strong problem-solving abilities with a customer-centric approach
- Ability to multitask, prioritize, and manage time effectively
Customer Service Rep - Chennai, Thiruvananthapuram / Trivandrum - confidential
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