ServiceNow Technical Architect - Pune
19 hours ago

Job description
Key Responsibilities
- Define and own the end-to-end ServiceNow platform architecture aligned with enterprise standards and strategic roadmap.
- Design scalable and secure solutions across ITSM, ITOM, ITAM, CMDB, Discovery, and Event Management.
- Lead CMDB architecture, including CI class structures, relationship models, and data frameworks.
- Architect and manage integrations using Integration Hub, REST/SOAP APIs, and MID Servers.
- Oversee advanced configurations and customizations (Flows, Business Rules, Script Includes, UI Policies, Client Scripts).
- Architect and implement ServiceNow Discovery and Service Mapping solutions.
- Ensure CMDB data quality through governance, normalization, reconciliation, and regular audits.
- Translate complex business requirements into robust, scalable technical designs.
- Support pre-sales activities including solution design, estimations, and architecture presentations.
Must-Have Skills
Strong hands-on expertise in:
ITSM
- ITOM
- ITAM
- CMDB
- Discovery
- Event Management
- CSM
- Deep understanding of ServiceNow platform architecture and best practices.
- Strong JavaScript knowledge including Glide APIs and server-side/client-side scripting.
- Experience designing and implementing complex integrations (REST, SOAP, MID Server, Integration Hub).
- Proven ability to lead architecture discussions and guide technical teams.
- Excellent communication and stakeholder management skills.
Good-to-Have Skills
- Experience with Now Assist
- Predictive Intelligence
- Virtual Agent
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