Zonal Manager - Mumbai, India - iimjobs
Description
Zonal Manager - Client Servicing
Job Description:
This is a P&L position that involves servicing existing customers by offering them a world- class service experience.
The focus is on upselling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.
Job Responsibilities:
Grow the business in terms of topline & bottom- line for the Zone
- Develop & execute annual operating plan - revenue & cost planning and forecasting
- Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members
- Ensure timely delivery of services to clients
- Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level
Setup a system that delivers high customer retention
- Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight
Key Skills:
Client handling and application of Telesales techniques
- Quick thinking and problem- solving
- Verbal communication with active listening
- Vision and foresight to create new opportunities for customer
- Team Management & Interpersonal skills
- Data Interpretation & Report Management
- Should be target oriented
- Strong leadership skills and team player
- Preference for candidates with Team handling experience of 100+ Individual
Experience and Education:
80%+ marks in 10th and 12th
- Experience of Sales / Servicing / Retention preferably in BFSI / Telecom / Ecommerce / Service industry
- Minimum experience of 5+ years in managing a large team size of This is a P&L position that involves servicing existing customers by offering them a world- class service experience.
The focus is on upselling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives. Job
Responsibilities:
Grow the business in terms of topline & bottom- line for the Zone
Develop & execute annual operating plan - revenue & cost planning and forecasting
- Achievement of monthly, quarterly, and annual sales targets by generating revenue from existing paid members
- Ensure timely delivery of services to clients
- Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level - Setup a system that delivers high customer retention
- Recruit, train & develop a client servicing team which is need sensitive, has a consultative selling approach & is proactive at offering highest level of customer delight
Key Skills :
Client handling and application of Telesales techniques
- Quick thinking and problem- solving
- Verbal communication with active listening
- Vision and foresight to create new opportunities for customer
- Team Management & Interpersonal skills
- Data Interpretation & Report Management
- Should be target oriented
- Strong leadership skills and team player
- Preference for candidates with Team handling experience of 100+ Individual