crm - Ormanjhi, Ranchi, Jharkhand
3 weeks ago
Job summary
We are looking for a CRM Executive – Service to manage customer relationships,ensure high customer satisfaction, and support BMW service standards through effective follow-ups
and feedback management.
Responsibilities
- (Ensure post-service follow-up and capture customer satisfaction scores (CSI))
- (Resolve customer complaints and coordinate with service team for closure)
- Maintain and update customer data in CRM system accurately
- (Track service reminders, retention calls, and repeat visit conversions)
Job description
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