International US Customer Service - Sany, India - Nexus Hire

Description

Overview:

The role ofan International US Customer Service Voice (Retention Support) iscrucial to our organization as it involves providing exceptionalcustomer service to our international customers with a specificfocus on retaining their loyalty to our brand. This role plays avital part in addressing customer concerns identifying their needsand ensuring overall satisfaction to support our customer retentionefforts.

KeyResponsibilities:

• Handle inbound andoutbound calls from international US customers to assist withretention support.
• Provide personalized serviceto understand customers needs and proactively address any issues toretain their business.
• Develop and maintain adeep understanding of the companys products and services toeffectively support customerretention.
• Collaborate with other departmentsto resolve customer issues and ensure a seamless customerexperience.
• Use effective communication skillsto build and maintain strong relationships withcustomers.
• Escalate complex issues toappropriate channels for effectiveresolution.
• Document customer interactions andfeedback to identify trends and improve retentionstrategies.
• Adhere to performance metrics andcontribute to the overall team goals.
• Stayupdated on industry trends and customer service best practices toenhance retention efforts.

RequiredQualifications:

• Bachelors degree in arelevant field or equivalent workexperience.
• Proven experience in a customerservice role preferably in a voice supportenvironment.
• Fluency in English and one or twoadditional languages such as Spanish French orGerman.
• Strong problemsolving skills with theability to think on your feet and find effectivesolutions.
• Exceptional communication skillsboth verbal and written.
• Ability to multitaskprioritize and manage time efficiently in a fastpacedenvironment.
• Experience using CRM systems andother customer service technologies.
• Proventrack record of meeting and exceeding customer retentiongoals.
• Ability to adapt to change and workeffectively in a diverse teamenvironment.
• Strong attention to detail and acommitment to delivering highquality customerservice.

Minimum1 Year Experience of Customer Service Voice with big brands onpaper is mandatory with excellent English communication Skills
5 daysWorking 2 Rotational Off
US ShiftsRotational shifts 24/7
Both SideCabs Meal Facility
No targetsNo Sales

multilingual,customerretention,communication,time management