International Networking Voice Process - Chennai - confidential

    confidential
    confidential Chennai

    2 days ago

    Full time
    Description
    • Looking for candidates with excellent communication skill for technical support
    • Candidate should be flexible to work in US Shift (Rotational night shifts).
    • Candidate should be excellent in English communication.
    • Preferable candidates from Tamilnadu or Currently in Tamilnadu willing to work from Office .
    • Any experience who are willing to work with technical process can also apply.
    • Candidates with International Technical Voice experience is preferred.
    • Networking Experience with International Voice is mandatory.

    Essential Functions:

    • Handle incoming calling process/complete tasks identified in cases received through CRM portal and assigned queues
    • Triage incoming cases received by CRM. Prioritize & Assign by priority category, offer case acknowledgment & expectations to customer
    • Provide application support by creating cases, conducting & documenting initial discovery, and escalating when necessary
    • Adhere to established SLAs, and productivity/performance goals
    • Provide world class Customer Support by delivering service.

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