UCCE L1 Cisco - Bengaluru - Servion Global Solutions

    Servion Global Solutions
    Servion Global Solutions Bengaluru

    2 days ago

    Description

    UCCE L1 Cisco Job Description

    The ideal candidate will have supporting experience on Cisco UCCE / UCCX / PCCE solutions and 3rd party call recording platforms.


    Cisco ICM, CCMP, CVP and CUIC skills are essential for this role along with MACD creation knowledge in Cisco UCCE and IPT platforms.


    • A clear understanding of VOIP protocols like SIP, H.323 and MGCP is required as well as awareness of the ITIL process.

    The successful candidate will also have a solid grasp of Cisco Voice network deployment models and voice network device functionality.


    • VOIP and Performance Management Tools experience is necessary including integration with other tools.

    1. A comprehensive understanding of Telecom infrastructure protocols such as ISDN and analogue signalling is essential.


    Key Responsibilities:Techincal requirements
    -Advanced remote/on site troubleshooting activities encompassing system design issues
    -Creation of technical product documentation
    -Up gradation & site coordination

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