Content QC Engineer - Chennai - Adecco India Private Limited

    Adecco India Private Limited
    Adecco India Private Limited Chennai

    2 days ago

    Full time Healthcare
    Description

    An Ideal Candidate:

    Qualifications:

    • B.E./B.Tech or BCA/MCA or B.Sc. (Computer Science) with 60 % and above.
    • Language expert : Should have high level of proficiency and expertise in below mentioned language in both translation and communication:
    • German - 1
    • Dutch - 1
    • Swedish - 1
    • Arabic - 1
    • Norwegian/Danish/Finish - 1 (any 1 out of 3)
    • Understanding culture and common sense in different countries or regions.
    • Customer service mentality; professional communication skills. Ability to speak and write in English fluently.
    • Excellent verbal and written communication skills with an ability to summarize and present findings or challenges to all levels of staff and management.
    • Demonstrated ability to prioritize tasks and resolve problems in a timely manner.
    • Quick learner, critical thinker, analytical and problem solver.
    • Highly motivated to learn and work in digital technologies.
    • A 'can-do' attitude.
    • Content understanding (channels, movies, shows, languages, subtitles, multimedia knowledge like black screen, buffering etc.).
    • Ability to perform multitasking activities.
    • Passion to troubleshoot issues.
    • Good to have exposure or experience of Python & Frontend development.

    Key Competencies:

    Job Description:

    Job Overview:

    • Global Production Operational Support for Video supplemental services (OTT/Content).
    • The ideal candidate would have a keen interest for new technologies and digital media, would be very efficient doing repetitive tasks and be highly motivated to operate in this challenging fast-paced environment.
    • The candidate will be a key member of the engineering team building the system responsible for retrieval, curation, and scheduling of managed media into 24x7-linear channels, VOD and deliveries.

    Roles & Responsibilities:

    • Should be able to execute Content QC scenarios across all applicable platforms with accuracy
    • Work in 24x7x365 shifts
    • Prepare Content QC report and share to stakeholders on time
    • Monitor, analyze & address reliability & performance issues.
    • Feed Monitoring: Content Provider Feed error monitoring.
    • Provides technical support for all Video on Demand Systems.
    • Prioritize and manage multiple helpdesk/support system tickets and taking appropriate resolution action.
    • Workflow & service request management through ticketing.
    • Perform Channel Management: Quality Management, Broadcast Standard verification, Channel Release & Post Release Monitoring.
    • Effectively manage day-to-day tasks/activities in co-ordination with team management and escalation points.
    • Reporting (Daily and Ad-hoc Operational Reports).
    • Carrying out daily checklist tasks including reporting.
    • Reporting & Management of Issue history.
    • Develop comprehensive systems / user guide documentation.

    Ref: JN

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