Resort Operations Manager - Pune, India - Vibescapes - Resorts & Villas

Description

Position: Resort Operations Manager

Company: Vibescapes - Resorts & Villas

Website:

About Us: Vibescapes is a boutique resort and villa management company specializing in providing exceptional hospitality services in some of the most breathtaking holiday locations around Maharashtra.

Property: Bougainvillea Resort, Mulshi

Job Responsibilities for Resort Operations Manager at Bougainvillea Resort - Property with 20 Rooms:

1. Oversee Daily Operations: Manage all aspects of daily operations, including front desk, housekeeping, maintenance, and groundskeeping, to ensure smooth functioning of the resort.
2. Staff Management: Recruit, train, supervise, and schedule staff members across departments, ensuring adequate coverage and high standards of service.
3. Guest Experience: Ensure exceptional guest experiences by maintaining high cleanliness standards, addressing guest concerns promptly, and providing personalized service.
4. Inventory Management: Monitor and manage inventory levels of supplies, linens, and amenities to ensure adequate stock levels while minimizing waste and controlling costs.
5. Budgeting and Financial Management: Develop and manage the resort's operational budget, including forecasting expenses, monitoring financial performance, and implementing cost-saving measures.
6. Facilities Maintenance: Coordinate regular maintenance and repairs of resort facilities, including guest rooms, common areas, landscaping, and equipment, to ensure safety and functionality.
7. Compliance and Safety: Ensure compliance with all relevant regulations, including health, safety, and sanitation standards, and implement appropriate measures to maintain a safe and secure environment for guests and staff.
8. Event Management: Plan and coordinate special events, meetings, and functions hosted at the resort, including managing logistics, catering, and guest accommodations.
9. Vendor Management: Develop and maintain relationships with vendors and suppliers to negotiate contracts, ensure quality products and services, and optimize pricing.
10. Continuous Improvement: Identify areas for operational improvement and implement initiatives to enhance efficiency, productivity, and guest satisfaction.

Skills and Qualifications:

1. Hospitality Management: In-depth knowledge of hospitality industry standards and best practices, with a focus on delivering exceptional guest experiences.
2. Leadership: Strong leadership skills with the ability to motivate and manage a diverse team, fostering a positive work environment and promoting teamwork and collaboration.
3. Communication: Excellent verbal and written communication skills, with the ability to interact effectively with guests, staff, vendors, and management.
4. Problem-Solving: Strong problem-solving abilities to address operational challenges quickly and effectively, ensuring minimal disruption to guest satisfaction.
5. Organizational Skills: Exceptional organizational and multitasking abilities to manage multiple priorities and tasks efficiently in a fast-paced environment.
6. Financial Acumen: Solid understanding of budgeting, financial analysis, and cost-control principles to manage the resort's finances effectively.
7. Attention to Detail: Keen attention to detail to maintain high standards of cleanliness, safety, and service throughout the resort.
8. Flexibility: Ability to adapt to changing circumstances and prioritize tasks accordingly to meet the needs of guests and the business.
9. Technical Proficiency: Proficiency in relevant software applications for reservations, inventory management, and financial reporting.
10. Customer Focus: Dedication to meeting and exceeding guest expectations, with a commitment to providing personalized service and resolving guest issues promptly and courteously.