Customer Care Manager - Salem - confidential

    confidential
    confidential Salem

    3 days ago

    Full time
    Description

    Responsibilities & Key Deliverables

    • Analyse the technical complaints of the vehicle in the field
    • Rectify defects in vehicles / overhaul aggregates
    • Maintain and handle internet based warranty
    • Ensure implementation of service processes at channel partners
    • Development of secondary channel
    • Feed back on companys as well as competitors products
    • Training of service managers
    • Work out special service support for strategic customers with channel partners
    • Ensure execution of spare parts order by all channel partners for sufficient inventory and for meeting spare parts target
    • Secondary network for spare parts sales
    • Guide channel partners for manpower/facilities/equipment optimisation
    • Ensure profitability of workshops of channel partners
    • MIS on service
    • Spare parts inventory management
    • Manging service gaurantee at the dealership
    • Monthly visit to ASC and monitor his performance along with ASC coordinator
    • Service camps on monthly basisc
    • Monthly visits to customer and update M Response data
    • Preferred Industries

    Education Qualification

    • Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical
    • General Experience
    • 5 years and above
    • Critical Experience
    • System Generated Core Skills
    • Customer Sensitivity
    • Service Orientation
    • Service Management
    • System Generated Secondary Skills
    • Consumer Focus
    • Dealer Relationship Management
    • Service Planning

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