- Responsible for fault repair, S2S activities for airtel broadband customers for the Circle
- Responsible for KPI delivery as per target & action for continues improvement
- Responsible for identification of improvement areas for the circle & define corrective actions
- Responsible for quality of fault repair /workmanship in the circle
- Responsible for continuous improvement in customer experience
- Responsible for process & SoP adherence
- Responsible for reduce OPEX expenditure & Cost efficiencies as per AoP
- S2S (New sales, rental upgrade, technology migration, Other LoB products etc) through service teams.
- Optimum use of resources with planned productivity
- Responsible for timely material consumption
- Responsible for QOS parameters related to TRAI, Regulatory & statutory compliance for the circle/Cluster
- Improvement of audit score for the circle
- Anticipate risks on services & take proactive action to ensure customer satisfaction
- Partner Management : FR - Partner identification along with SCM, Ensure correct documentations, adherence to legal and regulatory compliance, adherence of processes & SoP, timely clearance of partner bills & ensure timely payouts. Regular review with partners.
- Timely NFA / PR/PO for material & services
- Work closely with all stakeholders to ensure smooth operations.
- Recommend process improvement to enhance customer experience
- Responsible for seamless experience for customer during entire life cycle with airtel and improve the CFI score
- Up keeping of broadband network (Cable - Copper & ODN) and Network elements for circle/Cluster
- Reduction of GFR, SLA, CFI & Quality of workmanship (Repeat + Reopen)
- In depth knowledge of broadband/FTTH, WiFi network, Broadband CPEs & copper / FTTH quality parameters.
- Regular monitoring of fault repair performance, analyze customer faults for corrective actions
- Monitor individual performance at engineers, TL & ZI wise performance.
- Responsible for reduction in open SR & SRs outside SLA. Track reason for outside SLA cases & corrective actions
- Gate meeting at defined frequency
- Visits as per defined norms
- Marquee permissions
- Proactive corrections
- New process implementation
- BE / B Tech - ECE - with more than 8 yrs Or Diploma - ECE with more than 10 yrs of relevant work experience
- In depth knowledge of broadband/FTTH, WiFi network & CPEs
- Excellent analytical skills
- Innovative
- Collaborative Relation Skills
- Vendor Management
- Resource Optimization
- Good management and leadership skills.
- Self-Motivated and positive attitude person.
- Proactive and result oriented.
- Driving quality management.
- Team Player.
- Decision maker.
- Lead & Manage Change, Process Orientation & strong Customer Focus
- Excellent Negotiation, Customer Interfacing skills.
- Effective communication/interpersonal skills
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Description
Our Culture Code
All work and no play isn't how we do things at Airtel. Here, innovation is a way of life and we believe that a dynamic and friendly environment helps our employees strike a healthy work-life balance. In fact, a defining characteristic of life at Airtel is a fun, youthful and vibrant work culture
You are an ideal FIT if you have
