Bulk Hiring - Gurgaon / Gurugram - confidential

    confidential
    confidential Gurgaon / Gurugram

    7 hours ago

    Full time ₹1,200,000 - ₹1,800,000 (INR) per year
    Description

    Eligibility Criteria:

    • Proven experience in a customer service or customer-facing role
    • Excellent communication and interpersonal skills
    • Strong problem-solving and analytical abilities
    • Ability to remain calm and professional under pressure
    • Empathy and a customer-focused mindset
    • Ability to work effectively both independently and as part of a team
    • Graduate/Post Graduate

    Role Description:

    • Receive, document and track customer complaints via phone, email and any other source
    • Investigate and analyze complaints to understand the root cause and identify potential solutions
    • Communicate with customers to empathetically understand their concerns and provide appropriate solutions
    • Liaise with internal team and partners to resolve customer complaints and ensure timely resolution
    • Maintain accurate records of complaints and their resolution for reporting and analysis purposes
    • Identify trends in complaints and provide feedback to relevant departments to improve products or services
    • Continuously seek opportunities to improve the complaint resolution process and enhance customer satisfaction
    • Collaborate with other team members to ensure a consistent and high-quality customer experience
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