Description

Cloud Operations Manager

Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future.

At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.

You will be working as Cloud Operations Manager at global grade 11 reporting to Global IS Service Owner based in Bangalore, India. In this role you will be responsible for accountable to delivering and orchestrate the delivery of IS service line operations activities. Coordinating with and supervises internal and external third-party supplier resources for the effective delivery and operational performance of the services in scope, ensuring continuous improvement and compliance.

Your responsibilities

• Building IS domain service operation activities in cooperation with IS Service Owners and IS Solution Architects and mapping business process demand to existing or new IS services, providing and helping on the new demands and projects in collaboration with IS Service Owners
• Integrating operation and build activities (DevOps scope) in collaboration with the build team. Reviewing Service Level Agreements (SLAs) and corresponding service monitoring and controlling metrics to identify rightsizing opportunities
• Playing an active role in defining new contracts with vendors for the operational activities, service levels, and SLAs. Accountable for fulfilling the service requests in the agreed SLAs and collaborating with IS Service Owner to define the domain service catalog
• Collaborating, defining, optimizing, and reviewing incident management, problem management, service requests, and all processes related to domain service delivery and operation. Ensuring configuration of state changes and thresholds for proactive monitoring
• Dedicating resources to monitor problem volumes, Root Cause Analysis (RCA) quality, solution timelines, and follows up on potential improvement opportunities and responsible for ensuring service availability and performance are properly monitored at a sufficient level in case of a disaster
• Responsible for creating and keeping up to date the Configuration Management Database (CMDB) and ensuring the availability of the information related to service configuration and the Configuration Items (CI) and responsible for the day-to-day execution of IS domain service operation delivery, escalation, and relationship management
• Supporting major incident and critical situation resolution by finding the root cause of incidents (through known errors and root cause analysis), defining workarounds, and following up on fixing root causes (by planning problem resolution and change implementation)

Your background

• Bachelor's or Master's Degree in information management, computer systems, business engineering or similar
• At least 8-10 years in ITIL must and have lead a team of 5-6 members
• Experience managing cloud vendors is must
• Should have knowledge in process improvement & optimization, administration or data analytics, project management, communications & public affairs or risk management, service and operation management, cloud solutions, agile methodology and IT management
• Providing leadership, guidance, or support to temporary work teams, through advising and monitoring task completion without carrying line responsibility
• Good analytical and team handling skills

More about us

ABB's shared services organization which delivers operational and expert services in Finance, Human Resources, Information Systems, Legal, Global Travel Services and external Customer Contact Centers. With employees based in five main hubs and front offices, HR Services provides mainly Business services to ABB teams across the globe as well as supports with external customer inquiries

We look forward to receiving your application (documents submitted in English are appreciated). If you want to discover more about ABB, take another look at our website

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