Product Design Pracitioner - Bengaluru, India - BT Group
Description
What you'll be doing
We're a Digital team of over 600 with 160 of those people in the Design team. Design is divided into feature teams: Product Design, Content Design and SEO, Research and Accessibility and Design Ops.
As an experienced, self-motivated Product Designer, with strong UX and UI skills, you will take ownership of the end to end experience, lead design within your squad, collaborate with the wider team from discovery and research, workshops and ideation activities, sketching and prototyping, all the way to the final deliverables. You will also be encouraged to influence the product backlogs, ensuring that every decision and every experience adds value to our customers and achieves our business goals. In addition to this you will be using data and observing customer behaviours to continually optimise the experiences you create.
As a representative of the design team you will focus on best practice design, ensure that all designs align to our experience principles, be clear about the objectives of the experiences and the problems they solve and that we stay true to the brand.
Accountabilities:
The Product Designer supports and executes a range of product design activities independently, ensuring that BT's products and features are of the highest level of craft and execution, easy to use, and deliver experiences that create value for customers.
1. Contributes to the delivery of initiatives to improve the user experience of a product from conception to launch in partnership with product managers, engineers, user researchers and content designers
2. Implements strategic decisions around the future direction of BT's products and product design strategy
3. Contributes to the design of end-to-end user flows and experiences within BT's design systems and standards
4. Crafts digital-first experiences, typically using existing solutions, that achieve commercial goals such as increased digital channel share and have clear commercial impact
5. Builds meaningful internal relationships, contributes to a culture of design excellence and promotes a user-centred way of working
6. Advocates for customer needs, working with designers and squads to ensure solutions solve real customer needs
7. Supports the implementation of continuous improvement opportunities to improve the design team processes, ensuring a consistent and coherent process to manage design quality and collaboration across teams
8. Continuously develops and shares with team knowledge on emerging trends and changes in customer experience such as customer problems and ensures that the squads are sharing ideas and insights
9. Develops user experience designs and prototypes at any level of fidelity needed independently, while being as lean and outcome focused as possible
10. Visualises and then communicates ideas and concepts effectively and compellingly for internal leaders, partners and customers
Skills and Experience
• At least 5 plus years of experience as a product designer (or roles with similar skills)
• User Centred Design
• Product Design
• User Experience Design
• Interaction Design
• User Interface Design
• User Centred Research
• Visual Design
• Prototyping
• Accessibility Management
• User Journey Mapping
• User Experience Strategy
• Data Analysis
• Workshop Management