Walk-in Drive For Technical- Service Desk- Pune
1 month ago
Job summary
Respond to customer queries via inbound calls emails chat and web tickets within defined SLAs Logging incidents and service requests categorizing and prioritizing them and managing their life cycle as per ITIL guidelines Update users about request status and close request when users are satisfied with solutions Level 1 troubleshooting mainly related to desktop OS Exchange related End devices VPN VOIP and share point as per guidelines in the knowledgebase Remote desktop troubleshooting Escalate complex incidents / requests to upstream technical groups
Job description
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