- 10 plus years of relevant industry experience
- Proven communication skill
- Working experience with Unix/Linux
- Working experience on iSeries or z/OS is a big plus
- Customer support or services experience
- Ability to multi-task and problem solving
- Fluent in English, other additional languages to assist clients in China/India is a plus
- IBM Product knowledge in MQ or experience and/or other Application Server experience is a plus
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Technical Support Professional - Cochin / Kochi / Ernakulam, India - confidential
Description
IntroductionSoftware Support Agents at IBM are the backbone of our IBM Software Support Team.We work with industry-leading solutions that make the world run today - planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software engineers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest technologies, software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.
Your Role And Responsibilities
This role specializes in performing remote technical support of IBM Products, skills with Linux/Unix and Windows are required. This role provides technical support assistance to customers using problem determination problem source identification skills, responsibilities include problem recreation, diagnosing data dumps/traces, troubleshooting and debugging complex computer systems/solutions to determine a course of action and recommend solutions, and uses technical and negotiation skills in collaboration with other support organizations to prioritize and diagnose problems to resolution. Communicates action plans with the customer or IBM representative as appropriate. Contributes to department attainment of organizational objectives and high customer satisfaction. Document problem solutions within the company knowledge base and manage requests priorities on a daily basis
Preferred Education
Bachelor's Degree
Required Technical And Professional Expertise
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Oracle DBA Support Professional
Only for registered members Kochi
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Nordics Ops Support Professional
Only for registered members Kochi
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Data Management Support Professional
Only for registered members Kochi
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EMEIA Center For Borad Matters Program Support Professional
Only for registered members Kochi
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Customer support(Email
Only for registered members Kochi, Kerala
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GRC Analyst
Soffit Infrastructure Services (P) Ltd- Kochi
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Administrative & Client Support Coordinator
Only for registered members Kochi
-
Graduate Trainee-Customer Support Team
Only for registered members Kochi, Kerala
-
Lead Associate
Only for registered members Kochi
-
Academic Counsellor
Only for registered members Kochi, Kerala
-
Team Manager
Only for registered members Kochi
-
US HealthCare
Only for registered members Kochi, Kerala
-
Executive Administrative Assistant
Only for registered members Kochi, Kerala
-
Graduate Trainee
Only for registered members Kochi, Kerala
-
Technology Trainer – Python
Only for registered members Kochi, Kerala
-
Junior Accounts Executive
Only for registered members Kochi, Kerala
-
Medical Helpdesk Executive
Only for registered members Kochi, Kerala
-
Associate Analyst
Only for registered members Kochi
-
Front Office Staff
Only for registered members Kochi, Kerala
-
Qualified Company Secretary
Only for registered members Kochi