Advisor – CLM - Chennai, India - TransUnion LLC

Description

What We'll Bring:
Dynamics of the Role

• As a member of the CRM Ecosystem engineering team, the Senior Engineer will participate in all aspects of the SDLC for our Docusign CLM system and its integration to Salesforce.
• This role will partner with the Product Manager and Product Owners for the CLM team to ensure solutions meet business needs.
• Additionally, this role will be responsible for the day-to-day maintenance of the DocuSign CLM system, assisting with tickets inclusive of role assignment, system configurations, user support, and testing

The Team's Focus –

• The CLM team is responsible for supporting the care and feeding of the DocuSign CLM platform at TransUnion, ensuring a seamless integration with the Salesforce platform.
• The system supports approximately 2,000 Sales, Operations, and Legal users 24x7 across 30 countries globally.

How You Will Contribute

• Provides both architectural leadership and hands on development of our products.
• Plays a hands-on role in the development process including design, development and support of the applications.
• Provides technical leadership, hands on development by inspiring your teammates to think outside the box as they deliver high quality software solutions. Create and manage centralized BAU requests with internal process owners and interface owners. Prioritize the requests and deploy upgrades, changes in a compliant manner
• Own the day-to-day support queue.

Ensure user requests and incidents are handled in the most professional manner:
quickly and accurately

• Triage user issues with other internal TU teams for fast resolution
• Aid in account and license maintenance, as well as day-to-day and year end maintenance and setup
• Suggest and implement newer and more efficient practices to save time and improve user experience
• Help coordinate and test upgrades and refreshes to the systems
• Monitor system performance trends and identify potential issues

What You'll Bring:
What You Will Bring

• A degree in computer science or related work experience

Experience and technical skills: 8+ years of professional experience with DocuSign applications, specifically SpringCM

• Strong organizational skills managing internal BAU requests and workload without constant supervision
• Ability to quickly identify and resolve problems and to gather and analyze information skillfully, getting to the root cause by partnering with external vendor and internal users as needed
• Strong technical, analytical, and problem-solving skills and excellent verbal and written communication skills. Ability to document processes, changes, quick reference guides and other written notifications.
• Strong people skills and professionalism with the ability to maintain good working relationships with colleagues at all levels; must have a strong customer-focused attitude with the ability to listen, understand and respond quickly to customers

Impact You'll Make:
What We Offer We aim high — and are reaching for new heights every day.

This is a terrific time to join our team as we build on our commitment to integrity, service, reliability and innovation.

These values stand behind the decisions we make every day, as well as our relationships at work and with the customers we serve.

We believe in the power to achieve and are taking it in bold new directions.

Who We Are A global leader in credit information and information management services, Transunion gives businesses, consumers and the global community the power to achieve their goals.

Businesses count on us to better manage risk and customer relationships. Consumers are able to better manage credit to achieve their financial goals.

And in communities around the world we help build strong economies and give people the power to achieve their dreams.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

TransUnion Job Title
Advisor, Applications Programming