Senior Analyst, Strategic Operations - Bengaluru
2 hours ago
Job description
About roleWe are looking for a high-agency operator to function as the "intellectual engine" for our Re-Engagement and Sales teams.
This is not a back-office reporting role; it is a strategic position where you will bridge the gap between data, product, and revenue.
Your primary mission is to identify, size, and drive strategic bets worth $10M+ in annualized revenue.You will be the person who looks at the data, finds the "hidden gold" in our user base (e.g., a specific AI calling workflow or a dormant user segment), and operationalizes the strategy to capture it.
Duties and Responsibilities:
The "$10M Bets" (Strategy & incubation):
Opportunity Scouting:
proactively analyze our user base and sales data to find "step-change" opportunities. You won't just report on growth; you will propose where the next $10M comes from.
Sizing the Prize:
Build robust financial models to validate your hypotheses. (e.g., "If we switch these 5,000 leads from SMS to AI Voice, we add $2.4M in ARR. Here is the model.")
Pilot-to-Scale:
Own the "incubation" phase of these high-value projects.
You will run the initial pilots, prove the unit economics, and then build the playbook for the wider team to scale.
Conversational Intelligence & AI Ops:
Quality & Efficacy Analysis:
Monitor our AI Calling/Texting agents. Analyze transcripts to detect "hallucinations," latency issues, or poor objection handling.
Script Optimization:
Use data to rewrite the "prompts" and scripts our AI uses to maximize conversion.
Human vs
AI Benchmarking:
Constantly compare the performance of our AI agents against human sales reps to determine the optimal "hand-off" point.
Lifecycle Intelligence:
Funnel Forensics:
Deep-dive into our re-engagement funnel. Why did "Cohort A" reactivate at 15% but "Cohort B" only at 5%?
Initiative Tracking:
Own the "Scorecard" for all major Lifecycle initiatives. You are the "truth-teller" who flags when a project is off-track.
Qualifications & Skills:
Top-Tier Education:
MBA from ISB, IIM (A/B/C), or equivalent.
"Founder Mentality":
You have a track record of identifying a problem and fixing it without being asked. You can point to a project where you generated tangible revenue or cost savings.
Commercial Acumen:
You understand Unit Economics (CAC, LTV, Payback Period) inside and out. You can look at a spreadsheet and instantly spot if a "$10M bet" is real or just a fantasy.
Data Fluency:
Excel/Google Sheets mastery is non-negotiable. SQL knowledge is a massive plus.
Tech-Forward:
Experience analyzing or implementing Conversational AI (Gong, Chorus, Vapi, Bland AI) is highly preferred.
Experience in Management Consulting (MBB/Big 4) or Venture Capital (sourcing/sizing deals).
Previous experience scaling a specific revenue channel from $0 to $1M+
#LI-Hybrid
#LI-NG1
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