Duty Manager - Delhi - confidential

    confidential
    confidential Delhi

    5 days ago

    Full time
    Description

    Responsibilities:

    • Conduct daily briefings and ensure that all pertinent information is well received by team members
    • Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
    • Review, analyze and suggest improvement of work flow and standards at the Front Desk
    • Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
    • Communicate with Front Office Manager on all matters regarding guest services & hotel operations
    • Ensure documentation of all guest related issues using the logbook
    • Sign media and supervise shift handover procedures
    • Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
    • Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently
    • Assist Guest Relations in greeting, rooming, and sending off guests
    • Inspect front of house and back of house regularly for cleanliness and orderliness
    • Ensure that front line staff complies with marketing techniques and maximizes sales
    • Check billing instructions, monitor guest credit and act upon any discrepancies
    • Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.

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