- Conduct daily briefings and ensure that all pertinent information is well received by team members
- Manage and supervise all tasks of his/her staff to ensure that highest quality service is delivered and department standards are met
- Review, analyze and suggest improvement of work flow and standards at the Front Desk
- Analyze rate variance report to ensure rooms revenue control, approve discounts and rebates
- Communicate with Front Office Manager on all matters regarding guest services & hotel operations
- Ensure documentation of all guest related issues using the logbook
- Sign media and supervise shift handover procedures
- Coordinate and communicate with other hotel departments as required regarding general administration and operations issues
- Provide management presence at all times by assisting with the handling of guests needs and complaints tactfully and efficiently
- Assist Guest Relations in greeting, rooming, and sending off guests
- Inspect front of house and back of house regularly for cleanliness and orderliness
- Ensure that front line staff complies with marketing techniques and maximizes sales
- Check billing instructions, monitor guest credit and act upon any discrepancies
- Coordinate full house situations and makes all necessary arrangements to handle overbooking and pledge relocates.
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· To Coordinate the activities of the uniform services,solve guest problem,approve guests,credit up to specified limits&constantly Survey the entire area for potential guest hazards&complaints. · ...
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Gurugram, Haryana1 month ago
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The Duty Manager is responsible for overseeing the Front Office operations and ensuring that high-quality service is delivered to guests. · Conduct daily briefings and ensure all pertinent information is well received by team members. · Manage staff tasks to ensure quality servic ...
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About IHCL Careers at IHCL · Careers at IHCL · ...
Dwarka, Delhi, Delhi1 month ago
Duty Manager - Delhi - confidential
Description
Responsibilities:
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Duty Manager
Only for registered members Delhi, Delhi
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Duty Manager
Only for registered members Delhi
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duty manager
Only for registered members Delhi
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Manager on duty
Only for registered members Delhi, NCR
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Manager on duty
Only for registered members New Delhi
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Duty Manager
Full time Only for registered members New Delhi
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Duty Manager
Only for registered members New Delhi
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Duty Manager
Only for registered members New Delhi
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DUTY/LOBBY Manager
Only for registered members Delhi, NCR
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Duty Manager
Only for registered members Noida
-
Duty Manager
Only for registered members Jasola, Delhi, Delhi
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Manager on Duty
Only for registered members Noida
-
Duty Manager
Only for registered members Noida
-
Duty Manager
Only for registered members Delhi, Delhi
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Duty Manager
Only for registered members Noida, Uttar Pradesh
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Duty Manager
Only for registered members Gurugram
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Duty Manager
Only for registered members Ghaziabad, Uttar Pradesh
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Duty Manager
Only for registered members Gurugram, Haryana
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Duty Manager
Only for registered members Gurugram
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Duty Manager
Only for registered members Dwarka, Delhi, Delhi