Front Office Executive - Navi Mumbai - Sodexo

    Sodexo
    Sodexo Navi Mumbai

    5 days ago

    Full time
    Description

    Role Description:

    Responsible for coordinating all work requests coming in through e-mail, phone or any other form of communication regarding the services provided to the client by Sodexo

    Key Responsibilities:

    • Collaborate with other members of the Sodexo on-site team, to dispatch as well as collect the work orders established after receiving a request through mail/phone/paper.
    • Meet and greet the guest/ client and direct them to their desired location within the premises
    • Collect all closed work orders to close the calls - Restocking the toiletries in the restrooms
    • Monitoring the housekeeping staff activity
    • Coordination for guest entry with appropriate gate pass
    • Preparing menu plan for the Sodexo blue collar staff which is served in the pantry within the supervision of Facility Manager
    • Produce reports based on the data collected, through produced work orders, for Sodexo and the Client - Receive and answer all incoming calls/mails/papers reporting complaints or work requests and resolve them within the turnaround time
    • Log in the call through the software, which in term generates work orders
    • Set up reports with all collected data coming from the work orders for the Client as well as for Sodexo for controlling, transparency and information purposes
    • Maintain the helpdesk work area and equipment in a clean and orderly condition following all prescribed regulations
    • Maintain the confidentiality and security of all data and information relating to the facility
    • Maintain professional appearance at all times

    Qualification:

    • Graduate any field
    • Minimum 2 years experience in any facility management company or in a hospitality industry.
    • Excellent knowledge of Word and Excel
    • Excellent customer service skills
    • Excellent communication skills
    • Ability to deal with various types of people
    • Effective time management skills
    • Ability to work under pressure

    Please share your updated cv on: [HIDDEN TEXT]


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