Product Support Specialist - bangalore - Integra Connect

Integra Connect bangalore

1 week ago

Description

About IntegraConnect

We deliver a comprehensive, integrated suite of cloud-based technologies and services that enable specialty groups to optimize clinical and financial performance as reimbursement shifts to value-based models.

Our core applications span population health including care management; advanced analytics; medication therapy management; specialty-specific EHR; practice management; and revenue cycle management. All are designed to help specialty practices transform operationally in adherence with complex regulations, including MACRA program requirements.

Key Responsibilities:

Field inbound phone and email requests from Integra Cloud clients.
Demonstrate an exceptional client experience by identifying and documenting client needs and issues: effectively applying problem-solving techniques, educating clients, and following issues through in a timely manner to a successful resolution.
Foster effective collaboration with internal teams, including Product Owners, Product Delivery, and EIS, to resolve complex client issues.
Develop and maintain online knowledge center documentation.
Provide emergency on-call support during non-business hours.
Maintain working relationships with clients and vendors, understanding their questions and needs.

Requirements:

2-3 years of professional experience in Technical Support, preferably software or application support.
Bachelor's degree in Computer Science, Information Technology, or related technical field.
Excellent spoken and written communication skills.
Working knowledge of Microsoft Windows products.
Strong PC administration and troubleshooting skills.
Experience with CRM software is preferred.
Experience with ticket tracking and knowledge base software is preferred.

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