Service Manager- DG Sets - Delhi NCR, Delhi - Super Management Consultants

    Super Management Consultants
    Super Management Consultants Delhi NCR, Delhi

    3 days ago

    Full time
    Description

    We are seeking a highly skilled and customer-focused Service Manager for our DG Sets (Diesel Generator Sets). The ideal candidate will be responsible for managing and supervising a team of service engineers, ensuring the timely resolution of on-site issues, and providing expert technical guidance. You will conduct regular site visits, collaborate with cross-functional teams, and foster strong customer relationships to optimize service delivery and ensure maximum customer satisfaction.

    Key Responsibilities

    • Team Leadership & Supervision: Manage and supervise a team of service engineers, ensuring their efficiency and effectiveness. Provide technical guidance & support to the service team to enhance their problem-solving capabilities.
    • On-site Issue Resolution: Ensure the timely resolution of on-site issues related to DG Sets, minimizing downtime for clients.
    • Performance Assessment & Adherence: Conduct regular site visits to assess performance, address challenges, and ensure adherence to service standards and protocols.
    • Cross-Functional Collaboration: Collaborate closely with sales, procurement, & operations teams to optimize service delivery & customer satisfaction.
    • Customer Relationship Management: Foster strong customer relationships through regular communication & proactive engagement, ensuring customer loyalty and repeat business.

    Qualifications

    • Proven experience in a service management role, specifically within the DG sets or a related heavy machinery industry.
    • Demonstrated ability to lead and supervise a technical service team.
    • Strong technical knowledge of diesel generators and their maintenance.
    • Experience in customer relationship management and cross-functional collaboration.

    Skills

    • Excellent leadership, team management, and mentoring abilities.
    • Strong technical troubleshooting and problem-solving skills.
    • Exceptional communication and interpersonal skills for client and internal team interactions.
    • Proactive and customer-oriented approach to service delivery.

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