Senior ServiceNow - Bengaluru
4 weeks ago
Job summary
Act as the ServiceNow Subject Matter Expert for CoPilot ServiceNow API-based integrations Design and validate ServiceNow-side integration architecture (REST APIs, scripted REST APIs, outbound REST messages) Define data models and mappings between ServiceNov objects (Incidents, Requests, Changes, CMDB, etc.) and CoPilot use cases Collaborate with Microsoft CoPilot / Azure / Graph API teams to design secure scalable API interactions Build and review Servicenow scripts (Script Includes Business Rules Flow Designer actions) to support CoPilot workflows Ensure proper authentication and authorization OAuth 2
Azure AD tokens certificates for API integrations Implement logging error handling retry logic performance optimization for API calls Ensure compliance with Servicenow best practices security standards platform governance Advise on data privacy PII handling role-based access controls AI-driven interactions Support conversational generative AI use cases querying records summarization recommendations actions from CoPilot Participate in technical design sessions code reviews solution walkthroughs Support testing activities including unit testing integration testing UAT Troubleshoot integration issues across Servicenow Copilot middleware if used Document technical designs APIs operational runbooks ,5+ years of hands-on experience Strong expertise in scripting JavaScript REST-based integrations Experience integrating SerniceNov technologies Azure Graph APIS Capilots Teams preferred Deep understanding of Security roles ACLs patterns
Job description
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