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- 1 to 3 years of experience in voice process roles
- Excellent verbal and written communication skills
- Strong customer service orientation
- Ability to remain calm and composed in stressful situations
- Good problem-solving and decision-making skills
- Basic computer knowledge
- Ability to work effectively in a team environment
- Flexibility to work in shifts
- Handle inbound and outbound calls in a professional and courteous manner
- Provide exceptional customer service by addressing customer queries and concerns
- Resolve customer complaints and escalate to the appropriate department if necessary
- Ensure accurate and timely documentation of all customer interactions
- Meet and exceed performance targets and KPIs
- Maintain a high level of product and service knowledge
- Collaborate with team members and other departments to provide seamless customer experience
- Adhere to company policies and procedures
- Contribute to process improvement initiatives
voice process executive - Hyderabad, India - Gamut HR Solutions
Description
Company Overview
Gamut HR Solutions is a leading HR consulting firm dedicated to helping individuals find the right job. With a team of dedicated professionals, we provide comprehensive HR solutions to our clients. Visit our website [here]) to learn more about us.
Job Overview
Gamut HR Solutions is looking for a Voice Process Executive to join our dynamic team. As a Voice Process Executive, you will be responsible for handling incoming and outgoing calls, providing excellent customer service, and resolving customer queries. This is a full-time position based in Hyderabad, Telangana, India. The ideal candidate should have 1 to 3 years of experience in voice process roles.
Qualifications and Skills
Roles and Responsibilities