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    Technical Support Associate - chennai, India - Chargebee

    Chargebee
    Chargebee chennai, India

    6 days ago

    Default job background
    Technology / Internet
    Description

    Overview

    We are looking for an Associate Solutions Engineer to join our team and play an integral role in delivering superior customer experience by helping customers use our revenue management solutions successfully. You will be responsible for understanding, managing and resolving customer reported issues and delivering a above-and-beyond support experience.

    Responsibilities

    • Gain in-depth understanding of our product offerings and customer technical setups.
    • Offer product support via various channels (email, chat, phone) by leveraging your product knowledge.
    • Bridge the gap between customer pain points and product capabilities by translating technical knowledge into clear, actionable knowledge base articles.
    • Utilize tools like Postman to troubleshoot API-related issues and follow a holistic approach to solving customer problems, providing solutions that go beyond simply answering questions.
    • Collaborate effectively with diverse teams and thrive in a fast-paced environment.

    Qualifications

    • Possess a strong desire to stay ahead of the curve and embrace continuous learning.
    • 0-1 years of experience working in a customer-facing role for a SaaS product or a fair understanding of SaaS concepts.
    • Combine technical expertise with exceptional communication and empathy to provide tailored solutions that address individual customer challenges.
    • Basic understanding or hands-on experience with APIs, front end technologies like Javascript and tools like Postman for troubleshooting and testing will be an added advantage.
    • Thrive in a fast-paced environment, act with a sense of urgency and collaborate effectively with diverse teams.
    • Possess a keen eye for detail and troubleshooting skills to address issues.
    • Bachelor's in Computer Science or related field OR proven experience working with complex software and revenue management systems.
    • Schedule Flexibility: Maintain a flexible schedule to adapt to 24/7 support requirements.
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