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Client Services Executive - New Delhi - NeoRipples
Description
Job Title: Client Relations ExecutiveLocation:
[Gurgaon - Onsite]
Experience:
3-4 Years
Industry:
Digital Marketing / Advertising
About Us
We are a fast-growing digital marketing agency delivering performance-driven marketing solutions across social media, paid ads, branding, website development, and content marketing. We work with ambitious brands to scale their digital presence and revenue.
We are looking for a
Client Relations Executive
who can manage client accounts, build strong relationships, and ensure seamless execution between clients and internal teams.
Role Overview
The Client Relations Executive will be responsible for managing client communication, understanding business goals, coordinating with internal teams, ensuring timely project delivery, and driving client satisfaction and retention.
This is a relationship + strategy-driven role, not just coordination.
Key Responsibilities
Client Management
Act as the primary point of contact for assigned clients
Build long-term relationships based on trust and performance
Understand client objectives and translate them into actionable briefs
Conduct regular review meetings and performance discussions
Project Coordination
Work closely with creative, performance marketing, content, and tech teams
Ensure timely delivery of campaigns, creatives, and reports
Track project timelines and manage deliverables
Maintain documentation and communication records
Strategy & Performance Oversight
Understand campaign KPIs (ROAS, CPL, Engagement, Conversions, etc.)
Review performance reports before sharing with clients
Identify growth opportunities (upsell / cross-sell services)
Suggest campaign improvements based on data
Client Retention & Growth
Ensure high client satisfaction and retention
Identify new revenue opportunities within existing accounts
Assist in contract renewals and scope expansion
Handle escalations professionally
Required Skills & Qualifications
MUST HAVE : 3-4 years of experience in a digital marketing agency or advertising agency
Excellent communication and presentation skills -
MUST BE ABLE TO MAKE PPT
Strong organizational and multitasking abilities
Ability to handle multiple accounts simultaneously
Proficiency in MS Office / Google Workspace
Experience with project management & AI tools (Asana, Trello, ClickUp, ChatGPT, Gemini etc.) preferred
Strong understanding of social media marketing, Meta Ads, Google Ads, SEO, and content marketing
Preferred Traits
Bachelor's degree in Business, Marketing, Communications, or a related field
Strategic thinker with problem-solving ability
Confident in client-facing situations
Detail-oriented and deadline-driven
Revenue-focused mindset
Strong negotiation skills
NOTE : NO DMs only send resume on email to : corporate@neoripples.com with subject line - Resume for Client Service Executive.
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Client Servicing Executive
Only for registered members New Delhi, Delhi
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Passenger Service Executive
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Premium Service Executive
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Client Servicing Executive
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Customer Service Executive
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Customer Service Executive
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Customer Service Executive
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Executive - Client Servicing
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Passenger Service Executive
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Field Service Executive
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Customer Service Executive
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Executive - Service Sales
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Client Servicing Executive
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Customer Service Executive
Only for registered members Delhi, NCR, Noida
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Customer Service Executive
Only for registered members Delhi, Gurgaon, Gurugram, NCR, New Delhi
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Customer Service Executive
Only for registered members Delhi
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At Your Service Executive
Only for registered members New Delhi
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Food Services Executive
Only for registered members New Delhi
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Customer Service Executive
Only for registered members Delhi, Gurugram, NCR, Noida
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Executive- Client Servicing
Only for registered members New Delhi, Delhi