Client Services Executive - New Delhi - NeoRipples

    NeoRipples
    NeoRipples New Delhi

    2 days ago

    ₹300,000 - ₹700,000 (INR) per year *
    Description
    Job Title: Client Relations Executive

    Location:

    [Gurgaon - Onsite]
    Experience:

    3-4 Years
    Industry:

    Digital Marketing / Advertising

    About Us

    We are a fast-growing digital marketing agency delivering performance-driven marketing solutions across social media, paid ads, branding, website development, and content marketing. We work with ambitious brands to scale their digital presence and revenue.

    We are looking for a

    Client Relations Executive

    who can manage client accounts, build strong relationships, and ensure seamless execution between clients and internal teams.

    Role Overview

    The Client Relations Executive will be responsible for managing client communication, understanding business goals, coordinating with internal teams, ensuring timely project delivery, and driving client satisfaction and retention.

    This is a relationship + strategy-driven role, not just coordination.

    Key Responsibilities

    Client Management

    Act as the primary point of contact for assigned clients
    Build long-term relationships based on trust and performance
    Understand client objectives and translate them into actionable briefs
    Conduct regular review meetings and performance discussions
    Project Coordination

    Work closely with creative, performance marketing, content, and tech teams
    Ensure timely delivery of campaigns, creatives, and reports
    Track project timelines and manage deliverables
    Maintain documentation and communication records
    Strategy & Performance Oversight

    Understand campaign KPIs (ROAS, CPL, Engagement, Conversions, etc.)
    Review performance reports before sharing with clients
    Identify growth opportunities (upsell / cross-sell services)
    Suggest campaign improvements based on data
    Client Retention & Growth

    Ensure high client satisfaction and retention
    Identify new revenue opportunities within existing accounts
    Assist in contract renewals and scope expansion
    Handle escalations professionally

    Required Skills & Qualifications

    MUST HAVE : 3-4 years of experience in a digital marketing agency or advertising agency
    Excellent communication and presentation skills -

    MUST BE ABLE TO MAKE PPT
    Strong organizational and multitasking abilities
    Ability to handle multiple accounts simultaneously
    Proficiency in MS Office / Google Workspace
    Experience with project management & AI tools (Asana, Trello, ClickUp, ChatGPT, Gemini etc.) preferred
    Strong understanding of social media marketing, Meta Ads, Google Ads, SEO, and content marketing

    Preferred Traits

    Bachelor's degree in Business, Marketing, Communications, or a related field
    Strategic thinker with problem-solving ability
    Confident in client-facing situations
    Detail-oriented and deadline-driven
    Revenue-focused mindset
    Strong negotiation skills

    NOTE : NO DMs only send resume on email to : corporate@neoripples.com with subject line - Resume for Client Service Executive.
    * This salary range is an estimation made by beBee
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