Customer Relations Manager - Navi Mumbai, India - Marcos Security Force India Pvt. Ltd.

Description

• Customer Relationship Managers are responsible for establishing and sustaining profitable customer connections.
• Their responsibilities include handling client issues rapidly and efficiently.
• These candidates should keep clients informed about new products to enhance sales.
• They must also meet with senior executives in the organization to strategize plans.
• Customer Relationship Managers are also responsible for growing the customer base through cross-selling and upselling.
• It is also their responsibility to understand and answer significant customer-specific demands.
• They must be using CRM programs for company reviews.
• They also must understand the competition and strategize it properly.
• The manager must also be aware of their clients requirements at all times and use procedures to enhance 100% problem resolution and customer satisfaction.