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Customer Experience Executive - New Delhi, India - Cloudare Technologies
Description
JobObjective:
Toensure building and operationalizing the consumer service /installation teams in their respectiveterritories
Ensureto deliver on customer centric KPIs i.e.NPS.
Ensurecomplaint management and personally attend to major consumercomplaints in the region and ensure fastresolution.
Manageand drive service providers in the allocatedterritory.
Buildcapacity & capabilities in the installationteams.
Implementinitiatives inline withexpectations.